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11

Should you apologize?

Multi-choice

Question

Should you and your team apologize for the error?

Answers

Yes, all errors that have been disclosed should be accompanied by an apology.

Yes, if the patient and/or family is upset.

Yes, the person most at fault should apologize for their contribution to the errors.

No, apologizing can lead to a law suit.

No, apologizing can erode the trust that the patient and/or family has in our team.

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